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SHIPPING POLICY. UNTRACKED & PAYPAL PAYMENTS MUST READ!

You may return NEW  unused merchandise within 15 days of purchase no exception.  **

- You must email tomoquads@gmail.com and request for return Merchandise Authorization ( RMA) before you can ship the item back . We will reply back to you with the RMA Number and the shipping address . You must write down the RMA number and Order number outside the shipping box. Buyer is responsible for the return shipping cost

  • Refunds issued back to your Paypal payment and are  subject to a 15% restocking fee. 
  • Refunds only apply for the product itself  Shipping and handling fees are non-refundable.
  • Buyer will pay for the return shipping.

**Returned items must include original contents and packaging and in new unused condition. 

Items ineligible for return:

  • Any item that has been tampered or used
  • 3D printed parts 
  • Special Orders

 

Items will only be shipped to YOUR CONFIRMED PAYPAL ADDRESS no exception. Please update your Paypal address before purchasing.

Credit card payments will use the shipping address you provided.

 

Domestic Shipping (USA):

Items will be shipped via USPS Sevices.

Missing or replaced items will be shipped using USPS First Class Sevice. 

 

INTERNATIONAL SHIPPING with tracking number:

Items will be shipped via USPS First Class Package International Service.

Depending on location some package can take form  2 weeks  to up to 8 weeks .

 

INTERNATIONAL SHIPPING with no Tracking number:

Please be aware that this shipping option if selected is UNTRACKABLE. The confirmation number that was privided is to prove that your package has  been shipped and recieved by the postal service and and is only trackable while the package is still within the USA. Because there is no tracking # provided we will not be able to trace your order if it gets lost. No refund or replacment will be offered so please consider this carefully before selecting this option.

 

FREE SHIPPING  (if offered)

For INTERNATIONAL orders please be aware that this shipping option if selected is UNTRACKABLE. Because there is no tracking # provided we will not be able to trace your order if it gets lost. No refund or

replacment will be offered so please consider this carefully before selecting this option.

 

Tracking is always provided for DOMESTIC USA orders.